Our global in-house claims team understands the urgency that an insured feels to return to status quo after an incident occurs or third-party claim is asserted. As such, they work tirelessly and with a strict sense of urgency to coordinate efforts with various experts (including but not limited to: incident response teams, forensics, coverage counsel, defense counsel), co-carriers, underlying carriers, and brokers to ensure the most favorable result possible for the insured. Working on behalf of our capital providers, the in-house claims team is committed to offering white-glove customer service, delivering fair and appropriate coverage determinations, and providing timely responses to insureds and brokers.
We strive to build trusted relationships with our insureds that withstand the test of time, minimize their exposures, and ultimately result in favorable outcomes. Our claims professionals have extensive industry experience and specialized product knowledge that provide them with the expertise necessary to analyze each matter. Our claims team monitors and reports on emerging claim trends and works hand in hand with our underwriting team to ensure that the insured is provided with the appropriate coverage for their individual needs. This collaborative approach between the claims and underwriting teams provides both with the robust knowledge base necessary to achieve exceptional results.
